Refund policy

If the customer noticed an issue with the product upon delivery we will need the customer to send us photos/videos of the product being damaged in the packaging to initiate refund. For change of mind of the order, unfortunately we cannot accept processing a refund. Due to the nature of the product being of the personal item and hygiene category, we do not accept returns but can process a refund if deemed eligible.

You’ll also need the receipt or proof of purchase. To start a return, you can contact us at oz.shop@outlook.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@oz-shop.store

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.